Work

Inspired by Miele’s ‘Immer Besser’ (Forever Better) mission statement, Skout undertook multiple campaigns focused on building awareness within the three designated target markets. We instigated investigative surveys gauging customer attitudes to cleanliness and infection control, and developed eGuides and ‘care cards’ aimed at improving hotel laundry processes and infection control compliance within care homes and vets. We also generated considerable media activity which, with our focus on natural storytelling, produced 120 pieces of press coverage over the course of a year. This coverage resulted in 800,000 brand views from within Miele’s target sectors as well as large increases in social media interactions and followers.