There’s no doubt that social media is an important part of any business’ marketing mix. But when it comes to B2B social media strategy, things can get a little tricky. After all, the rules are different than they are for B2C companies. In this blog post, we’ll discuss everything you need to know about B2B social media strategy – from creating a plan to measuring success. We’ll also take a look at some examples of successful B2B social media campaigns in the UK. So read on and learn all you need to know about B2B social media!

What is B2B social media strategy?

Briefly, a B2B social media strategy is a plan for how your business will use social media to achieve its marketing and sales goals. This usually includes creating content, engaging with customers and prospects, and running targeted ads. But of course, there are many different ways to go about this – it all depends on your industry, your target audience, and your goals.

There are a few key things to keep in mind when creating a B2B social media strategy:

  • Your content should be helpful, not sales-y. Remember, people use social media to get information and advice, not to be sold to. So make sure the majority of your content is helpful, informative, and interesting. You can still include calls-to-action (CTAs), but make sure they’re not too pushy.
  • You’ll need to be active on multiple social media platforms. Which ones you use will depend on your target audience – for example, LinkedIn is a must for B2B companies, while Facebook may be more appropriate for B2C companies.
  • You’ll need to commit to regular updates. Social media is all about engagement, so you’ll need to post regularly and respond quickly to comments and questions.
  • Your social media strategy should be integrated with the rest of your marketing mix. For example, if you’re running a targeted ad campaign, make sure your social media content supports it.

What are the benefits of a social media strategy?

There are many benefits to having a social media strategy, including:

  • Increasing brand awareness and reach
  • Generating leads and sales
  • Improving customer satisfaction
  • Enhancing your SEO efforts
  • Building relationships with customers and prospects

How do you measure success?

There are a few different ways to measure the success of your social media strategy, including:

  • Number of followers/fans/likes
  • Number of leads generated
  • Number of sales generated
  • Customer satisfaction levels
  • Website traffic levels
  • Engagement rates (likes, comments, shares)
  • Time spent on site/page
  • Bounce rate
  • Conversion rate

How we can help you develop an effective social media strategy

We understand the challenges of developing an effective social media strategy. We can help you create content, engage with customers, run targeted ad campaigns, and measure your success. Contact us today to learn more!

Our B2B social media strategy work

A Strategy for social success

The professional division of leading white goods manufacturer, Miele, was looking to promote the brand’s premium position within the UK marketplace by increasing awareness through social media channels. A creative and well-planned approach, which could positively impact audiences at each stage of the customer journey, was required. 

We took an integrated approach aligning social media with Miele’s broader content programmes and PR campaigns and, using a mix of media, created social media assets relevant to the company’s core sectors. A monthly calendar helped ensure consistent, on message and relevant posts, and regular analysis allowed us to monitor engagement and work closely with the Miele team to find new ways of increasing audience interaction.

Latest news and views

Creating a successful social media strategy is not easy. It’s a process of listening, drafting, posting, listening again and re-drafting. What we have found at Skout is that a successful social media strategy has to be focused on a combination of different things – the audience that you are trying to engage with, the platform that you are using and...

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